Shipping & Returns

SHIPPING

Free delivery for orders worth $150 and up.

$10 flat rate delivery for domestic orders up that weighs up to 5kg.

$20 flat rate delivery for bulky, heavy or large items*.

*Some items may only be available for delivery within Sydney Metro. (Please refer to item description on the product page)

For smaller to medium sized items, we normally ship Via Australia Post. Australia Post requires signature upon delivery. In case no one is able to receive the delivery, Australia Post will leave a notification card for re-delivery or pick-up from your local post office.

We may use another freight partner for bigger or bulkier items.

Please make sure you enter the correct shipping address! If a resend is required due to incorrect shipping details, you will be charged the applicable shipping rate.

We aim to deliver your order within the following time frames:

NSW, VIC, QLD

2-5 Business Days

SA, WA, NT, TAS

4-9 Business Days

 

Please note that during public holidays orders may take longer to arrive.

 

INTERNATIONAL SHIPPING

We are only available to ship within Australia at the moment, but we are working on being able to ship worldwide.

 

RETURNS

We do our best to give helpful item descriptions and photos to assist you with your online shopping. If the items are faulty, or you are unhappy with your order, you can return them using the guidelines below.

DAMAGED/FAULTY ITEMS

Please take into consideration that several of the items we sell are made or finished by hand by artisans and craftsmen. Slight imperfections and variations can be expected from these products.

If the items arrive to you damaged, or broken please contact us at info@poppiesandamber.com and we are happy to assist you. You may be required to send photos of the damaged/faulty goods. We can discuss options such as replacement or refund.

CHANGE OF MIND

If you are unhappy with your order or you simply change your mind, we can offer a refund given that you notify us within 7 days upon receiving the item/s, and have the item/s sent back to us. The items must remain unused and in good condition.

Please email us email us at info@poppiesandamber.com to get a Return Authorisation Number.

When posting the product back to us, please make sure that the goods are properly packed to prevent damage/breakage. It is advised that you post with tracking service to make sure we receive the package. Once we have received the item/s, we can give you a refund or replacement. Please email us at info@poppiesandamber.com so we can further assist you with your return.